Thanks so much for all the love during our Sale! 

We are super excited to get your new Kollab items into your hands and under your Chrissie trees pronto.  As we are a small team, we'll be working around the clock and doing our very best to make sure everything runs smoothly and efficiently during this busy time. To help out, we've put together some answers to your most frequently asked questions to hopefully answer your queries before the need to email our Customer Service Team.  

We appreciate your patience and understanding during this time and can’t wait for you to enjoy your Kollab goodies!  

I didn’t receive a discount code? 

To receive 25% off there is no code needed. The discount has already been applied site wide. 

The code needed for an additional 5% off Medium Picnic Mats is MEDIUM30. The code needs to be applied at check out and is only applicable to Medium Picnic Mats (excluding Fringed Mats.) Once your order is processed, we are unable to apply the code, so be sure to add it if you are purchasing a Medium Mat. 

Once I’ve placed my order, can I change it? 

Once your order is placed, it can’t be changed so please make sure you’ve got everything in your cart, your MEDIUM30 discount code has been applied, and your shipping address is correct before clicking check out. 

You’re welcome to place another order, but these cannot be combined. 

How do I receive a Gift With Purchase (GWP)? 

Spend over $100 (excluding shipping) and receive a FREE Mini Pouch - print to be chosen at random. 

There is a limit of one GWP per order and the free gift will be automatically applied to your basket.  

No Refunds. No Exchanges. While Stocks Last. 

I haven’t received an order confirmation? 

All order confirmation emails are automatically generated upon check out.  If you haven’t received a confirmation email, please check the email address your Kollab account is registered to and remember to check your junk/spam folders. 

How long will my item take to ship?  

During peak sale periods please allow 5-20 business days for your order to be dispatched from our warehouse on the Mornington Peninsula in Victoria. Once your order has been dispatched you will receive a shipping confirmation email with tracking details. 

Where is my order? 

Once your package is with Australia Post, it is out of our hands and into theirs.  Make sure you’re checking the tracking links we send through with our shipping confirmation email for the latest info.  We recommend downloading the Australia Post app or use this Australia Post Tracking link to stay up to date with any tracking or shipping delays or notification of parcel collection instructions. 

Can I return a Sale Item? 

All Sale items are strictly Final Sale and are unable to be returned for an exchange or a refund unless faulty.  

Why can’t I select Express Shipping? 

Due to the discounted prices and high influx of orders we are unable to offer express shipping on any orders during this time. 

Can I use my 10% discount code on Sale Items? 

Discount codes cannot be used in conjunction with sale periods.  

Is Afterpay available during Sale periods? 

Due to the discounted prices and high influx of orders we are unable to offer the third party payment gateway Afterpay.  

Can I Click & Collect my Sale items? 

You can! Click & Collect is available for sale orders. Once you have received your email letting you know your order is ready for collection, you can pick it up from our Pop Up Shop on the Mornington Peninsula in Victoria.  

Please note, items can only be picked up during our office hours Monday to Friday 9am to 4pm.  We are not open for order collection on weekends or outside of these hours. 

Can I shop the Sale if I’m outside of Australia? 

Our sale is available online only to our Australian and New Zealand customers. 

My question wasn’t answered here, how do I get in touch? 

Our Customer Service Team are available to answer your email queries Monday to Friday 9am to 4pm.  We will endeavour to get back to you within 2 business days and your patience is appreciated during busy sale periods. 

Kollab Customer Service: dispatch@kollab.com.au 

SALE PERIOD TERMS 

Please note there are no returns or exchanges on any products included in sale periods. Our sale is available online only within Australia and New Zealand. Items cannot be on-sold. Discount codes cannot be used in conjunction with sale items. Order changes are unavailable during sale periods.