THE ITEM I WANT IS OUT OF STOCK! WILL IT BE COMING BACK?

We're thrilled you're loving our product! If an item is out of stock but we plan on restocking, you'll find a 'Notify Me When Available' button. Pop in your details to be the first to know when it's back!

Can't find the item at all? Unfortunately, it may not be restocked. But don't worry! You can always check with our fantastic stockists to see if they have it in stock for you.

Click here to use our handy stockist locator function!

 

WHAT’S THE DIFFERENCE BETWEEN YOUR CLASSIC RANGE AND HOLIDAY RANGE?

If functionality is your consideration between the two materials, rest assured that both are as strong as each other. You can take them from the supermarket, use them as an overnight bag, or to carry anything in between. So... we suggest you simply choose the design you love the most!

 

WHAT MATERIAL ARE THE BAGS MADE OUT OF?

Our bags are made from partly recycled materials, making them a beautiful reusable product. So, they don’t only look good but are good for the environment too!

 

PICNIC MATS

I CAN’T DECIDE WHAT PICNIC MAT I WANT! WHAT’S THE DIFFERENCE?

At Kollab, we pride ourselves on crafting products for every body and every occasion. That's why we offer a diverse range of picnic mats to cater to the various needs of our customers. With three distinct types to choose from, we're here to ensure that you find the perfect picnic mat for your everyday adventures. And don't worry – we've got all the insights you need to make the ideal selection for your next outdoor escapade.

Check out our blog for tips on finding the ideal picnic mat for you!

 

CAN I MACHINE WASH MY PICNIC MAT?

We would not recommend machine washing your Picnic Mat to maintain the integrity of the water resistance and the condition of the mat itself. To ensure a longer lifespan we suggest a spot clean with soapy water and hang out to dry.

 

WHAT MATERIAL ARE THE PICNIC MATS  MADE OUT OF?

Our very popular Picnic Mats are made out of an Oxford cotton/polyester material on the front, a polyester backing and a comfortable foam lining.  The mat is water resistant and can be wiped clean using a damp cloth.  It is important to allow the mat to be fully dry before storing.

 

HOW DO I FOLD UP MY PICNIC MAT? 

The beauty of our adjustable strap is that you can fold or roll up your Picnic Mat any which way you like! But if you’re like us and like things just so… lay print side down and fold it in thirds, then fold in half – you’ll have a long narrow mat which you then fold in half end to end.  Fold each end into the middle (quarters) and then one final fold in half.  Phew!!!  I hope this is clear(ish!) and it might take a couple of goes. You can also check out our short step-by-step video on how to fold or roll your picnic mat on our Instagram highlights under ‘Folding Mats’!  

 

WHY DO YOUR PICNIC MATS HAVE A SEAM?

All of our picnic mats have the same seam, it is impossible to manufacture a mat of this size and type of fabric without one. We choose not to patten match as there would be excessive amount of fabric waste which we do not want to contribute to. 

 

BAGS 

CREASES ON MY BAG?
Due to the nature of the material being constructed from partly recycled plastic, when our Classic Collection bags are turned inside out during manufacture creases are created and are common across all our un-insulated bags. As the bags are used and folded over time, the material softens, and more creases may develop which become part of the character of the bag. 

 

STRUGGLING TO CHOOSE BETWEEN A LUNCH BOX AND MINI COOLER? LET US HELP!

Choosing between a lunch box and a mini cooler can be tough – we understand! At Kollab, opinions are split down the middle on which shape is better. But worry not, we're here to give you the inside scoop on both options.

Click here to check out our blog post to see the differences! We'll help you find the perfect fit for your lunch needs.

 

WHAT EFFORTS DO KOLLAB MAKE TO ENSURE WE ARE REDUCING WASTE?

Here at Kollab we re-use and repurpose across our business by having recycled paper swing tags and belly wraps and our products are manufactured from partly recycled material! We use material off cuts to make new products, re-use packing boxes from our factory to stores and encourage consumers to reuse our range of practical essentials, designed for everyday use! We’re always looking for ways to reduce our impact and are always looking to introduce new practices to limit our waste/footprint.

 

WHAT IF I CHANGE MY MIND?

We know that online shopping can be unpredictable when you don’t get to touch and feel the product. There is no issue with returning or exchanging your Kollab products to us (excluding sale).  Please return the items in the unused condition as received, include your name and order number with the parcel and once received our team will assess and process a refund for you.  As for an exchange please return the product to us and we’ll be sure to send you a notification email when this is returned so that you can simply make a new order and we’ll get it shipped to you pronto! If this is simply a change of mind or a refund, we do not cover the postage for this. 

Click here for more information on shipping and returns!

 

If your question hasn't been answered here, please feel free to drop us a line!

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