Thanks so much for all the love during our Sale!  

We are super excited to get your new Kollab items into your hands pronto.  As we are a small team, we'll be working around the clock and doing our very best to make sure everything runs smoothly and efficiently during this busy time. To help you out, we've put together some answers to your most frequently asked questions to hopefully prevent the need to email our Customer Service Team.  

We appreciate your patience and understanding during this time and can’t wait for you to enjoy your Kollab goodies!  

I didn’t receive a discount code?  

There is no code required for our More Days Like This. The 25% discount has already been applied sitewide (excluding Karen Walker) 

Once I’ve placed my order, can I change it?  

Once your order is placed, it can’t be changed so please make sure you’ve got everything in your cart, and your shipping address is correct before clicking check out.  

You’re welcome to place another order, but these cannot be combined, and shipping charges will apply to both orders.  

How do I receive a Gift With Purchase (GWP)?  

Spend over $100 (excluding shipping) and receive a FREE Wet Bag - print to be chosen at random.  

Spend over $200 (excluding shipping) and receive a FREE Wine Cooler - print to be chosen at random.  

The free gift will be automatically applied to your basket.  

No Refunds. No Exchanges. While Stocks Last.  

I haven’t received an order confirmation?  

All order confirmation emails are automatically generated upon check out.  If you haven’t received a confirmation email, please check the email address your Kollab account is registered to and remember to check your junk/spam folders.  

How long will my item take to ship?  

During peak sale periods please allow 5-15 business days for your order to be dispatched from our warehouse on the Mornington Peninsula in Victoria. Once your order has been dispatched you will receive a shipping confirmation email with tracking details.  

Our preferred courier is Australia Post and did you know that they have phased out the leaving of calling cards for parcels that cannot be delivered safely? We recommend you use the Australia Post App to receive notifications of your order’s journey and to prevent incurring further postage costs to have your order resent.  

Where is my order?  

Once your package is with Australia Post, it is out of our hands and into theirs.  Make sure you’re checking the tracking links we send through with our shipping confirmation email for the latest info.  Utilise this Australia Post Tracking link to stay up to date with any shipping delays or notification of parcel collection instructions.  

 Can I return a Sale Item?  

All Sale items are strictly Final Sale and are unable to be returned for an exchange or a refund unless faulty.  

Why can’t I select Express Shipping?  

Due to the discounted prices and high influx of orders we are unable to offer express shipping on any orders during this time.  

Is there Free Shipping during the Sale? 

Due to the discounted prices and high volume of orders, we are unable to offer free shipping during our Sale. Standard shipping charges will apply to all orders, regardless of order value. 

Does the 25% off apply to the Travel First Aid Kit (small) or Gift Cards? 

Our Travel First Aid Kit (small) is not included in the sale and is excluded from the 25% discount. Gift Cards are also excluded and cannot be purchased using the sitewide discount. 

Can I use my 10% discount code on Sale Items?  

Discount codes cannot be used in conjunction with sale periods.  

Can I Click & Collect my Sale items?  

You can! Click & Collect is available for sale orders. Once you have received your email letting you know your order is ready for collection, you can pick it up from our Pop-Up Shop on the Mornington Peninsula in Victoria.  

Please note, items can only be picked up during our office hours Monday to Friday 8:30am to 4:30pm.  We are not open for order collection on weekends, public holidays or outside of these hours.  

Click & Collect orders must be picked up within 90 days of receiving your ready-for-collection email. Orders not collected within this time will be returned to stock. 

Can I shop the Sale if I’m outside of Australia?  

Our sale is available online to our Australian and New Zealand customers only.  

My question wasn’t answered here, how do I get in touch?  

Our Customer Service Team are available to answer your email queries Monday to Friday 9am to 4pm.  We will endeavour to get back to you within 1-3 business days and your patience is appreciated during busy sale periods.  

Kollab Customer Service: dispatch@kollab.com.au  

SALE PERIOD TERMS  

Please note there are no returns or exchanges on any products included in sale periods. Our sale is available online only within Australia and New Zealand. Free and express shipping are not available during sale periods Sitewide excluding Karen Walker and Gift Cards. Items cannot be on-sold. Discount codes cannot be used in conjunction with sale items. Order changes are unavailable during sale periods.